ON-LINE Support

A technical-commercial team is always at your disposal to help you using our products and to find the most suitable solution to every problem. Do not exitate to contact us. Our team will be glad to help you.

To contact our technical-commercial assistance service, send an email to the following address:

technical.support@edue.com

or make a phone call at the following number:

+39 059 326448

FAQ

In order to provide you with a complete support, we have collected the most frequently asked questions of our customers and we have answered them for you, making use each time of our professional (in the technical, commercial, administrative field and so on). Here they are .

(go to FAQ)

Reparations

The products branded Edue are sent to the internal laboratory where our technical team is able to repair them quickly and in a reliable way or to authorized repair centres. The products of the distributed marks are sent to the correspondent manufacturers or to authorized centres.

The shipment of products for repair is governed by a procedure that we suggest to follow: this will allow us to speed up the return of the products.

If you already know the procedure, download the RMA form and send it to the following address: access@edue.com

Download technical documentation

Log in the restricted area to download the technical documentation, the software, the libraries of banknote recognition software and the development tools available. All material available is constantly updated by our technical team.
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